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- TERMS & CONDITIONS
The following booking conditions are governed by and constituted in accordance with Greek Law. Proceeding with a Booking through Olive Grove Suites implies full acceptance of these Conditions on your part and together with the relevant information set out on this website, will form part of your contract with Olive Grove Suites. Please read them carefully before you proceed:
Olive Grove Suites IKE, (“Olive Grove Suites”, “we”, “us”) is the owner of the property intended to be rent (“the Property”). Any booking made through us constitutes a contract between you (that is the intended visitor(s) to the Property which applies to all of you if more than one), and us.
1.1 – To secure your booking we require a minimum deposit of 30% of the total booking cost. If you are booking within 4 weeks of departure, then full payment is required at the time of booking. Payment can be made by bank transfer, by most major credit cards or by our secure online booking system. If for any reason we do not accept your booking your deposit will be returned.
1.2 – A completed and signed booking form is required with a deposit according to the rules of our cancellation policy. This contract will be binding when we confirm receipt of your duly completed booking form, together with cleared funds for the full amount of the deposit; receipt and acceptance by us will be advised to you in writing (which may include by email).
1.3 – Full payment of the booking charge is required upon arrival.
1.4 – A security deposit will be required to cover the cost of any damage or breakages. Olive Grove Suites will inform you of this by email. The security deposit will be payable at the same time as the final payment of the booking. The deposit will be held by Olive Grove Suites and will be returned within 1 week of you returning, less any deductions required, to cover the cost of damage caused to the Property or its contents during your stay.
2.1 – Prices are confirmed upon request of a booking is requested and are calculated per week and in Euros unless otherwise specified. You accept that all prices stated may change from time to time and without notice until we have confirmed acceptance of your booking.
2.2 – Unless otherwise confirmed to you in writing, prices include electricity, water, linen charge plus any maid service or other extra services specified at the time of booking.
3.1 – The Property is rent strictly for holiday purposes and may not be used for any purpose other than that without the written consent of Olive Grove Suites. The number of any visiting party shall not exceed the Property’s capacity as advertised on the Olive Grove Suites website at the time of booking. Any extra visitors may be added upon request. You accept that the decoration, furniture and any other items that come with the Property may be different from what is shown in any brochure or other published material available at the time of booking, due to necessary or other changes.
3.2 – After arrival, you must inform us as soon as possible of any damages in the Property or, any other damage or problem that may occur during your stay, so that we resolve any issues. Apart from any damage of which we are informed upon your arrival, you are responsible for covering the cost of all damage to the Property and any loss which can be identified from an inspection of the Property after your departure. In case of serious damage or misuse regarding either the Property or items provided it is at the discretion of Olive Grove Suites to end your stay earlier than arranged.
3.3 – Olive Grove Suites bears no responsibility for failure of public utilities (such as water and electricity). Olive Grove Suites bears no responsibility for noise nuisances deriving outside the accommodation or beyond our control.
4.1 – Any cancellation, for whatever reason, by you must be in writing by email to us at info@olivegrovesuites.gr. The effective date of cancellation will be the date on which we receive your written notification.
4.2 – If you cancel 30 days or more before departure you will get back 50% of your deposit.
4.3 – If you cancel 29 days or less before departure you lose your deposit.
5.1 – In the unlikely event that Olive Grove Suites needs to alter or cancel a booking, you will be informed as soon as possible and you will receive a full refund of any payment you have made thus far and you accept that this adequately compensates you.
5.2 – The information and descriptions concerning villas (including photographs) offered by Olive Grove Suites present in good faith the amenities available at the time of booking. Olive Grove Suites is not responsible for the lack or differentiation of local amenities or facilities as a result of local conditions.
6.1 – You are entirely responsible for possessing all required documents for your holiday, for ensuring that your passports and visas are valid and that you carry them with you at all times.
6.2 – You are responsible for the safety of all children and adults at the Property. Olive Grove Suites cannot be deemed responsible for accidents caused due to negligence on your part, either inside or outside the Property. Children must be supervised by a responsible adult at all times, especially in the swimming pool.
6.3 – You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. We cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
6.4 – Most people go on holiday for rest and relaxation, so if in our reasonable opinion, your behavior is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid. The lead name on your booking is responsible for the correct behavior of the party.
6.5 – If you lose, or have stolen, any personal items whilst on holiday, please obtain a written report from the police, to help with any insurance claim upon your return.
6.6 – Linen is included in all our villas but it is advisable to take beach towels and cot bedding. Linen is normally changed once per week.
6.7 – The number of people staying at the property must not exceed the number of sleeping places indicated in our documentation or proposal except in the case of infants under two years.
6.8 – You are responsible for the costs of any damage to the accommodation. You are required to report any damage and to bear the cost of repair or replacement. Extra charges for cleaning will be payable if you do not leave your rental property as you found it. Should you fail to agree and make such payment at the time the charges and/or costs are incurred or prior to your departure, you will be liable to reimburse us for these and you authorise us to automatically debit your security deposit to the value instructed by the supplier for any such costs and/or charges.
7.1 – Subject to the limitations set out in clauses 8.1 to 9.1 (inclusive), we agree to be responsible to you for any direct financial loss that you suffer provided such loss is as a direct result of misrepresentation by us concerning your booking; the maximum amount of our liability to you is set out in clause 10.1.
7.2 – In order to be able to recover any loss at all from us, under clause 7.1, such loss must have been reasonably foreseeable, both at the time this agreement was entered in to and at the time a claim is made; you acknowledge that it would not be reasonable for us to be responsible for losses that were never in the contemplation of either of us at the time your Booking was confirmed and this agreement was entered in to.
11.1 – Check-in time is set at 14:00 on the date of your arrival. Late check-in is available at any time after 14:00.
11.2 – You must check out any time before 12:00 on the date of your departure.
12.1 – Should any complaints arise concerning the Property, you must inform us within 24 hours. Not doing so implies that we will not have the chance to look into your complaint and fix any issues and your rights may be affected as a result under this contract.
13.1 – Every effort is made to ensure that the details, description and prices contained is correct. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.
14.1 – Information can be found in our Privacy Policy, which forms part of your contract with us.
15.1 – During all seasons the minimum letting period for a villa is 7 nights. However some villas may be rented for shorter space. For further details please contact us.
16.1 – The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include “hazards” such as open staircases, unfenced areas, mezzanines, open drops etc, and it is imperative that your party take responsibility for their own safety. As with all rental properties in prime locations there may be a small risk of burglary. We provide all Villas with suitable security measures. However it is your responsibility to ensure the available measures are used when necessary, including when leaving the property, when spending time in the pool or rear gardens and overnight. This may include, where available, locking doors, closing and securing shutters, securing valuables in a safe and setting security systems. We cannot accept any responsibility for any loss resulting from failure to follow these steps . Any valuables left at the property are left at your own risk.
17.1 – All of our properties have swimming pools, which are not manned. All swimming pools have safety features. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children, non-swimmers and if diving. Children and non-swimmers are your responsibility at all times.
18.1 – There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that we cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.
19.1 – Pets are generally not permitted but for further details please contact us at time of booking.
20.1 – Please note that all of our villas are located in rural areas, where wildlife such as animals and insects are as natural a part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as snakes, deer, goats, cats (stray or belonging to nearby locals), or insects such as wasps, bees, flies, ants or spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. Please do not purposefully feed any local animals – it will encourage them to return and they may not be so welcome to the next guests. Please note that we cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking – whilst we cannot guarantee animals will not be present.
21.1 – Information can be found in our Payment & Cancellation Policy, which forms part of your contract with us.